Thank you for visiting www.screenxchange.com.
ScreenXchange is firmly committed to safeguarding Personal Information and ensuring its protection in compliance with applicable laws and regulations.
This Privacy Policy (together hereinafter referred to as “Privacy Statement”) outlines the manner in which ScreenXchange collects, processes, and utilizes the Personal Information according to the General Data Protection Regulation (“GDPR”) and generally accepted privacy principles and further provides information about individual’s data privacy rights.
Please review this Privacy policy carefully before using the website or submitting any Personal Information. By using this website, you acknowledge and agree to ScreenXchange’s practices described in this Privacy Statement.
The Terms “ScreenXchange”, “we”, “our” or “us” in this Privacy Statement shall mean and include ScreenXchange and all of its affiliates and subsidiaries. “You or your” shall mean and include visitors to this website for any purpose, any individual related to / associated with ScreenXchange’s clients/vendors/subcontractors and any individuals who access our applications.
“Personal Information” shall mean and include all of the information that will be related to and/or help identify an individual (Name, Employee ID, Email, Phone number, National identifier, or any other information required to contact the data subjects and any relationship information that help us in providing services as agreed under a Contract, Gender, Race, Medical information, Financial information, Data subject’s disability status/Grade, any other as needed for providing services as agreed in the Contract).
“Personal Information” shall mean and include all of the information that will be related to and/or help identify an individual (Name, Employee ID, Email, Phone number, National identifier, or any other information required to contact the data subjects and any relationship information that help us in providing services as agreed under a Contract, Gender, Race, Medical information, Financial information, Data subject’s disability status/Grade, any other as needed for providing services as agreed in the Contract).
We collect and process your Personal Information for purposes related to Background Verification Services and Technologies, where there is a legal basis and/or legitimate reason, with your required consent both directly and indirectly. The purposes of processing your Personal Information include:·
Providing Services: Delivering background verification services, such as identity, address, criminal, employment, and educational verification.
Communication: Facilitating communication regarding your account, transactions, and our services.·
Platform Security: Ensuring the security and integrity of our platform and services.·
Profile Maintenance: Maintaining your personal profile.·
Transaction Processing: Providing requested services, including processing transactions.·
Customization: Tailoring our website or other services to suit your preferences.·
Third-Party Services: Enabling third parties to perform services on our behalf, such as transaction processing or other essential functions.·
Legal Compliance: Complying with applicable laws and regulations.
Before you submit any information, we will inform you of the reasons for collecting specific information at the time of collection. The provision of such information is entirely voluntary, and you have the right to decline sharing it. Furthermore, we do not send unsolicited emails or communications – we hate spam as much as the next guy!
We employ cookies and tracking technologies to collect Personal Information indirectly, for example,
Website Analytics: Gathering information through tools such as Google Analytics to understand website usage patterns.
Internet Access Logs: Automatically collecting IP addresses when you access our website, which are stored in our logs.
Cookies: Employing cookies to save and retrieve information about your visit, such as how you accessed the website, navigated through it, and what content was of interest. Cookies assign you an identifier number rather than collecting personal details. You can manage your cookie preferences through your browser settings.
We only collect information when you voluntarily submit it to us. When we collect Personal Information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it. ScreenXchange does not process your data through automated decision-making systems for assessing personal aspects, in compliance with Article 22 of the GDPR.
If ScreenXchange wishes to use your Personal Data for any purpose not covered by this Privacy Statement, then we will provide you with a new notice explaining this new use before the commencement of the processing and setting out the relevant purposes and processing conditions. Where the new purpose is not compatible with the original purpose, for which processing of personal data was carried out, we will seek your prior explicit consent to the new processing.
We will share your Personal Information only how and when we are legally permitted and/or where there is a lawful basis to do so.
Your Personal Information may be shared
- With any our ScreenXchange entities,
- Third-party service providers including cloud servers and infrastructure host, third-party vendors / subcontractors /In-country partners, across the globe, who support and assist us in providing services to our clients,·
- In due course of any audit or procuring professional advice
- When permitted or required by law
- Trying to protect against or prevent actual or potential fraud or unauthorized transaction
- Investigating fraud which has already taken place. The information will not be shared for marketing purposes nor do we sell Personal Information.
ScreenXchange has a vast network of vendors and partners worldwide. As a consequence, we may transfer your Personal Information outside of European Union and to Countries which do not have an adequate level of data protection for any of the purposes of processing and sharing of Personal Information mentioned above. In such circumstances, we ensure that such transfers will be under an agreement that covers the EU recommended requirements for transferring the Personal Information outside of European region, such as EU recommended Standard Contract Clauses and other appropriate data protection measures.
ScreenXchange carefully examine whether it is necessary to retain the personal data collected and no longer retain than the reasonably necessary retention periods for to provide our services or until we fulfil our obligation towards further to the legitimate reasons for processing the Personal Information and/or as per legal, regulatory requirement like GDPR. We follow a destruction policy to make sure that your personal data is safely and completely removed from our services or retained only in an anonymized form when necessary. ScreenXchange regularly reviews retention periods to ensure compliance with applicable regulations and industry standards.
Our website is not directed towards children. If you are below the age of 18 years, then we do not want you to provide any of your personal data in our website. We do not knowingly collect, process or maintain personal data of anyone below 18 without the consent of the parent or guardian.If you are under 18, you may use/access this site with the involvement of a parent or guardian.If you believe that we have collected information from your children or children who are in your care, please contact privacy@screenxchange.com for our necessary action.
Individuals who are data subjects belonging to any region within the European Union have certain rights under the GDPR and other individuals have similar rights under generally accepted privacy principles.They are described below.·
Right to be informed: Right to be informed about the collection and the use of your personal data·
Right to access: Right to request a copy of your Personal Information we may hold and receive a copy of it. Further to a copy, you may seek the reason and how we collect and process your Personal Information.·
Right to rectify- You have the right to request any part/whole of your Personal Information to be rectified, amended and updated where it is incomplete or inaccurate.·
Right to be forgotten- You have a right to seek your Personal Information to be erased when the purpose for which we collected and processed your Personal Information is no longer necessary, you expressly withdraw your consent, due to any legal obligation, if you find your Personal Information processed for any illegitimate reasons, in case you object to any of our direct marketing approaches.·
Right to data portability- You have the right to request to transfer your Personal Information to any other data controller.· Right to restrict processing- You have a right to restrict us from continuing to process your Personal Information where there is a dispute in relation to the accuracy of your personal data or when your Personal Information has been processed unlawfully.· Right to object to processing- You have a right to object us from a processing of your Personal Information, where we process your Personal Information, not for any legitimate reasons/purposes, where we may employ automated decision making or when we process your Personal Information for direct marketing.
For exercising any of your above-mentioned rights, raise your queries or contact us at privacy@screenxchange.com with appropriate details supported by authenticated documents/information. All your request lodged at this email ID will be brought to the attention of our Chief Information Security Officer & Data Protection Officer. In the course of exercising any of your rights, apart from the aforementioned, you have the right to register your complaint to the data privacy supervisory authority in your Country/place of work.
Any of these practices may be changed, but these changes will be updated in the Privacy Statement on the website and may also be communicated through appropriate channels. You are encouraged to read our Privacy Statement whenever you visit this website to be aware of any changes.
At ScreenXchange, we are committed to delivering high-quality background verification services. We understand that there may be instances where you wish to request a cancellation or refund for services rendered. Please carefully review our refund and cancellation terms.
1. Refund Policy·
Refund Eligibility: Refunds are only available under certain circumstances:
o If there was an error or issue with the service provided by ScreenXchange(e.g., incomplete or incorrect verification).
o If the service request is cancelled before processing has begun (within a reasonable time frame).·
Non-Refundable Services: Certain services may not be eligible for a refund. These include, but are not limited to:
o Services that have been processed or completed (verification checks that have been initiated).
o Services where the user has failed to provide necessary or accurate information for the verification process.·
Requesting a Refund: If you believe you are entitled to a refund, you can request one by contacting our support team at customer.service@screenxchange.com. Please provide your order details,including the reason for the refund request.·
Refund Processing Time: Refund requests will typically be processed within 6-8 working days. Any refunds issued will be credited back to the original payment method used for the transaction.
2. Cancellation Policy·
Cancellation Before Processing: If you wish to cancel your background verification service request before processing begins, you may do so by contacting us at customer.service@screenxchange.com or by visiting the cancellation page on our website. Please note that cancellations will only be accepted before the service begins (i.e., before we start processing the documents and data).·
Cancellation After Processing Has Begun:If the verification process has already started, cancellations may not be possible, and you may be charged for the service that has been processed up until the point of cancellation.
ScreenXchange strives to deliver accurate and timely background verification reports. Our goal is to ensure that all reports are delivered promptly, based on the complexity of the checks involved and the time it takes to gather and verify the required information.
1. Report Delivery Timelines·
Standard Reports: The turnaround time for standard background verification reports (such as identity, address, and education verification) depends on when we receive all required documents and information. We aim to process and deliver these reports as quickly as possible.·
Comprehensive Reports: For more complex background checks, such as criminal records, employment history, or international verification, the report delivery time may vary depending on the complexity and scope of the checks involved.·
Factors Affecting Timelines: The following factors may affect the delivery timeline:
o Incomplete Information: If any documents or details are missing or inaccurate, it may delay the verification process.
o Source Delays: Verification checks involve dependency of source(e.g., Employer, Government body, University, etc,) and delays in their response can extend the delivery time.
o Third-Party Delays: Verification checks may involve third-party agencies, and delays in their response can extend the delivery time.
o International Checks: For international background checks, additional time may be required to verify data from global sources.·
Expedited Reports: If you require a faster delivery, we offer an expedited service at an additional cost. Please contact our support team for more information about this option.
2. Delivery Method
Reports will be delivered to you via email or accessible through your ScreenXchange account, depending on the method you selected when placing your order. You will receive a notification when your report is ready for download.
For any questions, concerns, or assistance regarding ScreenXchange services, please feel free to contact us using the details below:
Customer Support Email·
General Inquiries: support@screenxchange.com
Support/Technical Assistance: customer.service@screenxchange.com
Phone Number·
India: +91 (20) 6793 4000
Website·
Official Website: www.screenxchange.com·
Contact Us Page: https://www.screenxchange.com/contact
Contact Details of ScreenXchange and Data Protection Officer
If you have any query regarding our Privacy Statement, wish to register a complaint or exercise any of your rights as described above, please contact us at
Data Protection Officer: Shakil Gour
Chief Information Security Officer: Sachin Kawalkar
Email: privacy@screenxchange.com
MGR Main Rd, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu 600096
Direct: +91 (20) 6793 4099
ScreenXchange does not assume responsibility for the accuracy or reliability of the reports provided, as the information contained therein is sourced from external entities, including but not limited to courts, educational institutions, and other third parties.
We take reasonable steps to maintain confidentiality and ensure that all data is handled in accordance with our Privacy Policy. However, ScreenXchange makes no representations or warranties regarding the correctness, completeness, authenticity or reliability of the information provided in the reports.
Indemnity: You agree to indemnify, defend, and hold harmless ScreenXchange, its affiliates, employees, and agents from any and all claims, liabilities, losses, damages, costs, or expenses(including legal fees) arising from your use of the reports or reliance on any information contained therein.
Limitation of Liability: To the fullest extent permitted by law, ScreenXchange shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the reports, or from any reliance on the information provided.
Not Responsible for External Accuracy: ScreenXchange is not responsible for any inaccuracies or issue sarising from the data provided by third-party sources or for any omissions,errors, or delays that may occur due to external entities involved in the verification process.
We employ a variety of technical, organizational, and physical security measures to protect the personal data we collect from unauthorized access, use, or disclosure. These measures include, but are not limited to, the use of Secure Socket Layer (SSL) encryption technology to safeguard your information during transmission, as well as the implementation of secure servers and firewalls to protect data from unauthorized access. While we make every effort to protect your personal information, please be aware that no online system or data transmission is 100% secure. If you suspect any potential breach of your data, we encourage you to contact us immediately at[insert contact email] to report any concerns.
Our website may contain links to external websites that are not operated or controlled by us. Please note that this Privacy Policy applies only to data collected through our website and does not extend to any third-party websites. We are not responsible for the content or privacy practices of any external sites, and we encourage you to review the privacy policies of those websites before providing any personal information. By linking to these external sites, we do not imply any endorsement or responsibility for the content or practices of such sites.